Hi, I have an issue with a customer not being able to view my ebook on her computer. What is happening is she is clicking on "run" and her computer shuts it down saying it "may be corrupted." She using XP.
She contacted her tech support and this is what she wrote to me "My tech support center does not recommend turning my Data Execution Prevention off which is what is preventing the program from running. They suggest getting a DEP compatible version from the publisher. I got the program but it is unusable on my computer. (I think anyway...)
I've already tried sending her a zipped version but that didn't work.
Any suggestions? Thanks for your time.
~Renee
Posted on: 2:26 pm on May 2, 2007
rlemire
Renee;
Your customers problem is a real mystery. I have DEP enabled on my computer and I'm using XP with Service pack 2. This has never been an issue before.
Make sure your customer has enabled all "scripting" in her Internet Explorer -- see Tools menu \ Internet Options \ Security (tab) \ Custom Level \ Scripting category
If the problem persists and is related to DEP alone you might get her to make an adjustment to her DEP settings.
See Control Panel \ System \ Advanced (tab) \ Performance ("Settings" button ) \ Data Execution Prevention (tab) \
Then enable "Turn on DEP for all programs and services except those I select" and have her "Add" your eBook as a program that DEP will allow to run.
Ron
Posted on: 3:26 pm on May 2, 2007
dz9nr1
Ron,
Thanks much for your reply. I'll pass this info onto her.
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