Thank You Email System Automation

I wonder if anyone could help me with this:

I'm using iBill as my payment processor for selling my ebooks. This worked out fine for a while but I soon realized that I needed another feature on my system. Currently right after my customers placed orders they  would get a personalized receipt email from iBill, and I also receive the exact copy of that receipt email at the same time notifying me of the new purchase. My problem is that I need to send out a second email (like a thank you letter) to the same customer as soon as I receive the notification of that purchasing. Lacking the knowledge in system automations, I desperately need to find out information on how I could go about in setting up such a system.

So as soon as I receive the copy of the receipt that iBill sends to my customers, I would like my system to automatically send out another email thanking the customers with more details about the product. One thing I'm thinking is to put up an autoresponder of some sort, however this brings up another question and that is the receipt email copy I receive has the sender field containing iBill's email address and the receiver field containing the customer's email address and also the name of the customer appears in the body of the email.

As far as I know about autoresponders, they automatically send back a response email to the address contained in the sender field (in this case iBill is showing in the sender field). So you can see that I need some how for my autoresponder to capture/extract the customer's  email address from the receiver field and also capture the customer's name from the email body in order to send out my own personalized thank you email correctly into the hands of my customers.  

Could anyone provide me with info on what directions I should take in order to setting up such a system? Any other options besides using the autoresponder to achieve the same effect? Any pre-existing solutions/script free or commercial that could solve exactly this type of situation? Anything will be greatly appreciated!

Sincerely,

Ying Jae Lin

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   OpenMyBiz Software Corp.

I have one suggestion for your problem.

Instead of ending up your customers on download link page, you can send them to a form.In this form they fill out their name and email address or what other details you want.Once they click on submit button those details go to your script that sends you an email regarding the details and another email to your customer saying thank you as you wish.

Few things you have to remember are:

1.That form URL should be generated 'on fly'.So that that URL can not be passed on to others for illegal downloads.

2.You should have multiple email aliases on your server.

3.If you have lot more products like 30 or more it is difficult to follow this method because you have to create different email aliases for each product.

4.The cgi script or other form processor that you are going to use should be customized with iBill.

Go to this URL and see if you can find any password protected scripts that you can use for this purpose.
Sure you can find the one you want.

http://www.hotscripts.com/Perl/Scripts_and_Programs/Password_Protection/

Hope this helps.

Thank you for your help. You have provided me with some excellent directions. I'll give it some thorough study...

I was thinking...

May be you don't need email aliases when you incorporate your iBill payment system with the script.

You have to create different profiles for each of your product by using the script you have selected.

Once your customer buys 'product1', your script sends them the particular email message that you set for that product and profile.If he buys 'product2', it sends different message and details set in that profile.

Good luck!

Thanks again for your reminder. I'll get down to it right away.

It just so happens that I have spent the last year developing such a system. This system is set to work with Clickbank and will also be able to be used with Paypal/Worldpay soon.

I am looking for a small number of ebook authors to test the system and to give feedback on how they would like to see it improved. It was originally designed as a best fit to work with the ebookpro compiler.