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Archived Message:

PayPal Credit Card Woes

rlemire eBook customers who pay by Credit Card at the PayPal web site are causing difficulty for some merchant systems.

PayPal "members" are automatically redirected back to a merchants website/shopping cart after a purchase (Auto Return) -- so they can be further processed by a merchant's "after sales" systems or code.

However, non PayPal users who pay by Credit Card are handled differently by PayPal. Credit card users are not automatically re-directed back to a merchants "after sale" system. For these, non PayPal users, PayPal must display/print a different receipt. This procedural difference means that credit card users must click a small "Return to Merchant" link before they will be returned to the merchants website/shopping cart.

This can cause difficulties for a merchant's "after sale" system. If a Credit Card user does not notice the "Return to Merchant" link they might close the PayPal screen (figuring they have finished the purchase). Doing so will drop the customer out of the merchants "after sale" system and they will not be processed properly. As a consequence, merchants will need to manually process such customers.

PayPal tech support maintains they need to handle credit card users differently than PayPal members and have no plans to change the existing system. There is no way to modify the PayPal payment page (to "get around" PayPal's procedure), because the code is controlled by PayPal. The only solution PayPal tech support offered was for the merchant to disallow or prevent Credit Card sales.

One other solution might be for merchants place a notice to customers on their sales page. The notice could warn credit card users to make sure they watch for and use the "Return to Merchant" link. This is not an ideal solution and might cause some loss of sales. Does anyone have a better solution.


Posted on: 4:46 pm on March 18, 2009

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