We get many people wanting to reformat their computers and then want to have one or more of our ebooks again. What can we to to prevet someone from just telling us this and then giving the ebook to someone else and telling us it is his computer? Is there some way a person can back up thier ebook without the need to go through all of this? Thanks.
The first thing is to tell the customer what to expect before they purchase. What are the rules and process for this type of thing. Get them to agree to your terms as part of the sale process.
The second thing is to keep good records of who has purchased.
Then, third, you can issue replacements to those who bought previously, subject to your terms or discretion. It is at this point you can consider automation - for example, allowing previous customers to log-in to a download area at your web site.
Be aware that you can not automate 100% no matter how good your system. Dealing with customers and their questions is just something you have to do if you want to be in business!
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