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Archived Message:

please advise

dz9nr1 Hi,  I have an issue with a customer in which I'd really appreciate some advise as to what may be the problem...

She's saying she receives the email to download:

Thank you for purchasing.. my E-Book title..

To download now, please click on the following link.


she says the .exe link won't let her click on it.  

I haven't had this problem come up with any other customers..

She's on a PC/using IE.  She does have her html enabled in her hotmail account (can see pics), and says she has Norton antivirus.  From what I see she's from the UK.  I don't know if this has anything to do w/ anything..

Anyone have any idea?



Posted on: 7:58 pm on April 25, 2007
Storyman Hi dz9nr1,

Is it possible to send the ebook as an attachment?

It is possible that the email service she's using (or an anti-virus program installed) is disabling the link. If she's using Vista it might be something related to that OS.

You might need to send the ebook as a zip file if the program won't let her download the .exe file. This is especially a problem if she is trying to download from a corporate system where the IT guy has locked down all the ways into the system.

Let us know what happens.

Posted on: 10:59 pm on April 25, 2007
dz9nr1 Thanks Storyman for your kind response.  I did as you suggested and zipped the file and sent it to her.  I'll let you know if it works.  

Thanks so much!


Posted on: 12:09 am on April 26, 2007
dz9nr1 Wouldn't ya know, the zip file worked for her.  Thanks much Storyman!


Posted on: 9:04 pm on April 26, 2007
Storyman Hi Renee,

Glad it worked.

Posted on: 4:21 pm on April 27, 2007
Storyman Hi Renee,

Glad it worked.

Posted on: 4:23 pm on April 27, 2007


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