If you're selling your ebooks through eBay, both you and your buyer may get affected by a (relatively) new eBay system error. Ordinarily, your buyer will click on the file download link shown on the buyer's "Congratulations on your purchase" screen, and receive their ebook. Unfortunately, most buyers are seeing an eBay-generated page instead, stating that a "critical system error has occurred"....nothing else, no explanation, no advice, no help..... Until eBay manage to get their act together and solve the problem, there is a "workaround" - it's messy, because it involves you contacting the buyer with advice, which surely nullifies the point of having an automated system (let alone looking unprofessional). You can find details of the workaround at http://reviews.ebay.com/How-to-Avoid-System-Errors-with-Digital-Purchases_W0QQugidZ10000000003389829
Thank you for that info. I've had trouble with digital download and Ebay too although it seems to be alright now. It's all over the discussion board there. I really do hope they get it together soon.
Good news, dz9nr1, if true! I've only just received an acknowledgement (from eBay) after 3 days of waiting, asking me to supply details of the individual books, listing numbers, etc. so they can "investigate"! Apparently doing an "ostrich/head in sand" job again.
Hmmmm.....feared as much! Was notified of 2 failures last night (4 May 07) by customers, so looks like the eBay "critical system error" is still causing difficulties. eBay UK have refused to help (as the UK side-of-things doesn't actually operate a digital download scheme, so it's "nothing to do with them" and the US contingent (i.e. eBay.com) have come up with the usual Americanisms of "sorry to hear about/have a nice day/missing you already" type platitudes.
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and the US contingent (i.e. eBay.com) have come up with the usual Americanisms of "sorry to hear about/have a nice day/missing you already" type platitudes.