I've been reading about Activ E-book Compiler registration in various threads on this board and find myself totally confused.
I often purchase software online. After the purchase I'm provided with a key that is either entered by itself or in combination with my name and/or e-mail address. In EVERY CASE I have been provided with registration information that I can use with that software title FOREVER. I usually reformat my hard drive at least once each year, and I replace my computer about every three years. Each time I reformat or get a new computer I simply install my copy of the software, input the necessary registration information and I'm good to go.
Unless I've totally misunderstood what I've been reading here, Activ E-book Compiler seems to have a different sort of registration arrangement. I've read of people who have bought new computers and seem to need a new key for their copy of Activ E-book Compiler. I've read of people who have reformatted their hard drives and seem to need a new key. I don't understand why this is necessary.
Interesting point, this... As an extension to the same question, my books have copying and printing disabled (in order to avoid getting ripped off) but occasionally I get a request from a buyer who has suffered a crash/bought a new PC. I invariably end up sending a "free" copy as a result - but then think that it's a bit like buying a newspaper, lending it to a friend, and then asking the newsagent for another (free) copy! What do you other sellers do, faced with the same situation?
I give out new keys to previous customers. We also have the Key Recovery program you can use yourself.
The rules are in the License agreement, and have always been in the License agreement.
The License Agreement says the minimum that we promise to do. I have always done more. I never refused a replacement key to a customer yet in nearly 7 years. We do reserve the right to do so, because one day, there might be somebody who emails everyday asking for a new key or something lie that.
If I was designed Activ E-Book Compiler now, I would use the same system as CoverFactory, where customers can get replacement keys from our web site, themselves just by filling out an web form. However, for historical reasons, Activ doesn't work that way, and it would be a huge job to retrofit it to work that way.
Should we ever retire Activ E-Book Compiler (not that I have any plans to), it would be my intention to make the software and keys freely available at that point. Obviously I can not absolutely promise that because I don't know what the circumstances might be, but I'd certainly hope to do it that way.
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