E-Book Compiler Passwords Not Working?

We've tested and retested the patterns on my computer, and 2 other computers here in the office. We never have the problem, so it is hard to find and correct the problem.

After we have made sure that we have sent them the correct password, and that they copy and paste that password, in stead of just typing it in.

When it is still wrong, we don't know what to do at that point.

We've even had them delete it and redownload it and still have the same problem.

At first we thought it was just some peoples computers, but now we have had several people that purchase 4 or 5, E-Patterns and 1 or 2 of them work and the others don't.

We also have about another 5% of the people that end up with one that says corrupt file.

Sometimes this is corrected by redownloading it and sometimes it doesn't.

So you all have been doing these E-books for a while, do you have any trick of the trade that you can share with us!!

We love these doing and selling these E-Pattern 85% of the time and wish the other 15% of the time we could figure out why they aren't working.

Please feel free to email me directly at plaidshark@uniquebeadedjewelry.com or post to this thread, and I will check it.

Thanks in advance for any help someone can give!

Happy Beading!

BeadShark

Have them first to diable their fire wall, then open the ebook. More than likely that is the problem.

If that doesn't solve their problem have them hold down the control key while opening the ebook.

Still no luck? Have them to also disable the popup blocker, then try.

Thank you so much for that info. I tried truning on the firewall on one of the other computers and sure enough it said incorrect password, when I entered the correct one.
So that solves that problem!
What does holding down the Ctrl key do?
And What is the most likely cause of the Corrupt file replay.
Thanks so much for the info you have given me, it is so much easier for me to explain it to customers if I have a concept of the problem.