Hope this isn't the start of many, Jakz! Just had a buyer come back to me this evening : he's bought a new PC, installed IE7, and he's getting the following - 'Navigation to the webpage was canceled. What you can try: Retype the address'. Rather intriguing, as it was a standalone presentation - simply a collection of HTML pages, with no link to any 'external' website, no flash graphics or anything fancy - simply a number of webpages with text and a few jpg's. I re-sent a copy of the ebook file to him (just in case he'd perhaps corrupted some aspect of the original, copying from old to new PC) but same result.... He's not happy (but polite/realistic) but is this a new problem on the horizon for we Activ users?
Further to the above, I now have screenshots of "error messages" that XP/IE7 has given my buyer when he tries to run his file... The ebook navigation bar is shown (but doesn't work), and underneath it indeed states "navigation to the Webpage was canceled" (sic). Any ideas anybody? (Small consolation, but my buyer also has another ebook courtesy of eBook Creator, and that won't run either!) Might pay us all to help out/pool ideas here, because in time our readers will no doubt be installing IE7 (the culprit? I'm not so sure, but my reader is convinced) and we might find a number of complaints rolling round! Regards to all....
Yes, Vista...God help us all! Wonder when MS will plug the plug on X support?! Got dragged around Sainsbury's this afternoon, and rather than study something interesting on the soap powder section (which my wife was - don't ask) I wandered across to the magazine counter.... Do y'know that there's a 'preview mag' of Vista out - no trial software as far as I know, just info - at £4.99 a copy! Check to see if your PC'll cope, but give us a fiver to see if you'll have to buy a new machine! Licence to print £.... To go back to the original subject, won't Sunil pick up on these threads anyway?
MS supports two versions back. I believe they have dropped both Win 95 & 98 support. The next to go is ME.
I'm not so sure that people are going to rush out and upgrade as in previous version because the OS is 'good enough' for most businesses and individuals. A faster machine isn't going to make you fast any faster. It might crunch numbers faster, but is the cost of upgrading an office worth it?
5. A dummy ebook that I made using the unregistered version of 4.22
6. A dummy ebook that I made using the registered version of 4.22
Among the features that I test:
1. Internal hyperlinks 2. Next/Prev 3. Back/Forward 4. Search 5. Links made using ##NEXT() and ##PREV() 6. Book mark script 7. Full screen video usingwww.ebookpower.com 8. Pop up video usingwww.ebookpower.com
I didn't encounter any problems whatsoever
I also haven't received any email complaints any IE7 (which I would think that I would get if it was a common problem).
My best guess at this point is:
Either (a) there is something unusual about your customer's PC
or (b) there is something unusual about your ebook
or (c) you have an error in your ebook.
Do not discount option (c) as a possibility.
Imagine this scenario:
Suppose there is a hyperlink in your ebook which is mistyped, say, it says indxe.htm instead of index.htm in the URL, or something like that.
If a person clicks that link, they WOULD see the type of error screen that you describe in your customer's error report.
If a person clicks that link, and they were looking for possible problems in IE7, they might (wrongly) attribute the error message to being caused by IE7.
Even a programmer type person could make that mistake!
How do I know? Because I made exactly that mistake when doing test 5+6 (the first 5+6) with the dummy ebook.
So, at this point, I don't think there is an IE7 bug.
If you want to take this further:
(i) Ask your customer to explain in detail what happened and what they did.
My experience is customers often say "I got this error" without telling you crucial detail of what they did before they got the error. It may well be that it is option (c), but you don't know enough detail to confirm it.
Thanks, Sunil... I've passed the URL for 117.exe on to my customer and told him to run it - but haven't yet told him why, just to report back to me. His situation is similar to your test bed - brand new kit, IE7 newly installed. Can't see he's got a problem with the ebook file : I sold him a copy earlier this year, which he ran on his old PC. Upgraded his kit, but then realised he'd not kept a copy of the book - Yes, you're ahead of me - and could he have another (without paying again, naturally!). Gave him the download site, and he grabbed "another" copy.....and the problems he's had are as listed above. (I've since downloaded it as well by the way - runs fine on mine, but then I'm not running IE7) I'll let you know what happens!
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