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Archived Message:

Getting around "file may contain virus"


 
lingstar Good morning,

Is there any way to turn off the message many people get when opening that "This program may contain a virus" ?  It's not exactly the warmest first impression one can receive.....

Thanks!

Barb


Posted on: 9:37 am on October 2, 2006
rlemire Hi Barb;

I've had this problem as well and from what I understand there is no solution. Due to the huge virus problem, all anti-virus programs are getting very aggressive against any software that hasn't been approved by Microsoft.

Traditionally, anything being run through a browser was safe. Not any more. With the explosion  of WSH "Windows Scripting Host"; HTA "Hyper Text Applications; and JavaScript programs, nothing can be considered safe any more.

All you can do is design and produce your material and hope that your customers are getting use to these warning messages.

Ron


Posted on: 10:14 pm on October 2, 2006
rodrix You must be kidding!!!!?

I really like your Ebook Compiler.

HOWEVER, I will NOT buy Active Ebook Compiler if this issue has not been resolved.

Has it been resolved?

Thanks,
Rod

P.S: I am C++ Developer and a hard-core programmer so please give me a real answer to this problem. My interest in your ebook is program additional modules. However, if initially your compiled executables are detected as virus, then it's no use. I would appreciate an answer, and I hope this has been solved.

(Edited by rodrix at 7:21 pm on Dec. 1, 2008)


Posted on: 7:16 pm on December 1, 2008
rlemire rodix;

I've been using Activ E-Book for a number of years and I've only had a few instances of "false" virus alerts that were generated by anti-virus programs. In each case the problem has been resolved by the anti-virus companies.

Regarding; spontaneous Microsoft alerts, I've run Activ E-Book on many operating systems (including Vista) without any problems. It could be that some users have their security setting set at a very high level and might get an alert, but I've seen very little evidence of a systemic problem.

As I said in my earlier comments -- sometimes using an invasive Scripting language like WSH or ActiveX code can create a security issue in a "browser" environment such as Activ E-Book. However there are ways around this problem using HTA programing or creative coding.

Ron


Posted on: 6:54 am on December 8, 2008
Peter East My customers are complaining that McAfee is reporting my ebook as malware and as a result the company network won't allow it to be loaded on networked computers which are licensed.
My software allows applets to be run, apart from that, only common files such as pdf, .ppt and html.
Has anyone approached anti-virus companies re Activ e?

Posted on: 3:43 pm on January 20, 2009
rlemire Peter East

If you read the 1st paragraph of the above post you will see that anti-virus companies have indeed generated false alerts. McAfee is one of the worse offenders of this practice. They believe if it looks like a duck and quacks like a duck...

In my case I contacted McAfee and complained about the false alert and they corrected the problem. [color=darkred](Somewhere on their site is a location to report false alerts).[/color] It looks like you'll need to do the same thing.

It does no good for Activ E-Book to make the complaint because your eBook is treated as a uniquely different "exe" program -- because it's contents are different from every other eBook.

BTW: The false alert problem is not confined just to Activ E-Book... Every "exe" program is subject to the same anti-virus rules.

Ron


Posted on: 7:24 pm on January 20, 2009
Peter East Well, I tried McAfee using their Chat client as the recommended way to get technical issues sorted. We had a long conversation which ended with them saying there was nothing they could do for me as I am not a registered customer. They are not interested in sorting false alerts for suppliers. My ebook was tagged by McAfee as Adware - TopMoxie. I looked up TopMoxie and it seems to use Java main programs so I guess it can't differentiate applets. TopMoxie also puts on a load of other programs on infected PC's which should be easy to sort. I am going to try to get a McAfee registered user to have a go. Watch this space.
Thanks Ron for getting back to me so quickly.

Peter


Posted on: 10:38 am on January 23, 2009

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