An astute observation. Some buyers will request a refund thinking that they will have their money and the ebook too. Once they start the refund process HYPrLock provides ample warnings that once they obtain the disable code the ebook is unavailable to them on that computer. Later if they contact you to repurchase the ebook you will have to email instructions to them on how to reset it to the demo mode.
For someone to request a refund, then repurchase the ebook seems unlikely with all of the warnings given. In fact I've heard of ebook sellers receiving a request for a refund and after providing instructions on how to get the disable code the cheaters are never heard from again. I take it that the warnings were enough to discourage them from going through with the refund request.
The developer of HYPrLock seems to be very proactive about his product and has made numerous enhancements (free upgrades to owners) in the past few months, so going by his past performance I'd have to believe that if there is a problem with CB that he would resolve it without delay.
If you aren't sure, I'd suggest you email him for specifics.
That's a good question. When I wrote the program, it didn't take me long to decide how to handle refund requests (permanently). After a refund is requested, ample warnings let the customer know that a refund request -- instantly closes the eBook permanently, and forever. So he's given the chance to reconsider.
Therefore, if your customer later changes his mind and you want to bother selling him another copy. you'd have to re issue the eBook with a new esbn number.
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