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Archived Message:

10% of my readers cannot open the protected books


 
bakjanos I am in a trouble. I have placed so much trust into ebookCompiler so that I put 2months of programming into creating my own ActivScripts and password sending php scripts, and now, when I released the books, 10 or 20 per cent of the readers cannot open the protected books BY THE PROPER PASSWORDS.

I am using the 1000 password system.

I have checked whether they are entering the proper passwords, and
yes. Still they are not authorized to open the books.

I also checked that this problem corresponds to their computer, and
not to the ebooks. The very same ebooks are opening for other clients,
but none of the other ebooks are opening for these clients created by
Active ebook compiler!

Please advise!


Posted on: 10:48 am on May 17, 2006
Storyman Hi Bakjanos,

Here are some things that could be a problem.

1) Do the passwords contain zeros and capital Os? This is a common error because 'O' and '0' look the same on many systems. Also, capital i and l are sometimes confused for a one.

2) What IE version do the user's have installed?

3) What OS is installed?

4) Are any of the passwords the same?

5) Do the non-working passwords appear after a certain point in the list. For example do all of the passwords occur between 900 to 1000?

A quick way to eliminate the user's machine is to create a test ebook with a two digit password--no letters. Send it to a customer and ask if they will open it and send the registration code, then supply the two digit password.


Posted on: 5:16 pm on May 17, 2006

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