I have a customer using IE6 and Windows 98. After downloading my ebook and paying through Paypal, the password icon is disabled and he is unable to access the ebook's contents. I am using an "automated payment system"; however, he paid for the ebook without going through the process found inside the ebook. The right click option for entering the password is also disabled.
When he first downloaded the file, the file was missing the ".exe" file type. I had him rename the file but that did not work. Then we tried deleting the ebook and re-downloading it, but the password icon was still disabled.
Any ideas as to why this is happening and what work around is possible.
Have you verified that the customer's payment was in fact made? It's is quite strange that it was missing the file extension .exe. Is it possible that on his system the file extensions were turned off and now it is named ***
x.exe.exe? Have you had the customer download another copy of the ebook. Since the extension was missing maybe the file is corrupt.
Yes, we tried deleting all previous copies he downloaded, then re-downloaded a new copy. The password icon remained disabled. It's a real mystery as I've sold a lot of this ebook with never any other problem. The only difference was he went to Paypal's website to pay instead of paying through the ebook, but I wouldn't think that would matter. And yes, I checked and he had indeed paid for the ebook.
Have you contacted the author of the APS program? The APS seems to be the culprit since this behavior has not been reported with AEC who have not used an APS program.
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