Hi folks! Seems that over the recent past our customer support people have been getting questions regarding the fact that the eBooks are .exe files. Of course, the concern is that they include a virus.
We run eAcceleration's (stop-sign) anti-virus software that is updated EVERY Day. We do that because we take this issue seriously. We advise people; we also advise that ALL eBooks are .exe files; we do as much as we can to make people feel comfortable... but still there is a concern.
My question is has anytbody else run into this, and how do you, or what methods do you use, to confirm that your eBooks are not infected.
With more and more scares hitting mainstream news, this issue is at the forefront, and because our business relies on selling ebooks, this is important for us. We do everything we can do... and we are clean... but how do you communicate that?
One reason your customers could be raising the question is that when they attempt to download the ebook as an .exe file their anti-virus program pops up warning them that .exe files can contain viruses and ask if they want to proceed with the download.
Have you placed information about the virus scans you do and your heightened concern about such matters in your FAQ?
One way to prevent the anti-virus pop up warning is to zip the ebook. Most often when the customer unzips the file the anti-virus program will only pop up if there is a virus.
With any business, it is up to the individual owner of said business to ensure the success of the business. You may make more or less than any sample figures or results that might be quoted on our web sites or other publications. All business involves risk, and many businesses do not succeed. Further, Answers 2000 Limited does NOT represent that any particular individual or business is typical, or that any results or experiences achieved by any particular individual/business is necessarily typical.
Our company's websites' content (including this website's content) includes advertisements for
our own company's websites, products, and services,
and for other organization's websites, products, and services.
In the case of links to other organization's websites,
our company may receive a payment, (1) if you purchase products or services,
or (2) if you sign-up for third party offers, after following links from this website.
Unless specifically otherwise stated, information about other organization's products and services,
is based on information provided by that organization,
the product/service vendor, and/or publicly available information - and should
not be taken to mean that we have used the product/service in question.
Additionally, our company's websites contain some adverts which we are paid
to display, but whose content is not selected by us, such as Google AdSense ads. For more
detailed information, please see Advertising/Endorsements Disclosures
constitutes consent for this. For details, please see Privacy.