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Archived Message:

How do you overcome this?


 
acpeter Hi folks!
Seems that over the recent past our customer support people have been getting questions regarding the fact that the eBooks are .exe files. Of course, the concern is that they include a virus.

We run eAcceleration's (stop-sign) anti-virus software that is updated EVERY Day. We do that because we take this issue seriously. We advise people; we also advise that ALL eBooks are .exe files; we do as much as we can to make people feel comfortable... but still there is a concern.

My question is has anytbody else run into this, and how do you, or what methods do you use, to confirm that your eBooks are not infected.

With more and more scares hitting mainstream news, this issue is at the forefront, and because our business relies on selling ebooks, this is important for us. We do everything we can do... and we are clean... but how do you communicate that?

Your comments are appreciated!


Posted on: 3:26 pm on January 6, 2006
Storyman One reason your customers could be raising the question is that when they attempt to download the ebook as an .exe file their anti-virus program pops up warning them that .exe files can contain viruses and ask if they want to proceed with the download.

Have you placed information about the virus scans you do and your heightened concern about such matters in your FAQ?

One way to prevent the anti-virus pop up warning is to zip the ebook. Most often when the customer unzips the file the anti-virus program will only pop up if there is a virus.

(Edited by Storyman at 7:50 am on Jan. 6, 2006)


Posted on: 3:49 pm on January 6, 2006

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