This doesn't look like a URL that would be used internally in any version of our software. We don't use the res:// protocol at all (and never have), and we don't register our own pluggable protocol (which is what the bit beginning with e-book:// ) looks like it might be.
(Side note, I believe in Internet Explorer's terminology, protocols are the things which begin URLs, e.g. http:// https:// ftp:// news:// file:// - and pluggable protocols are similar things, supported by additional software, which provide content via different delivery methods).
My understanding of your Total Resale package is you have a master ebook, made using our software, which then allows the customer to download various "other-additional" ebooks and programs. These "other-additional" ebooks and programs include PDFs, ebook EXEs (some made using our compiler, some made using other compilers, etc.), and various other downloads and things too.
My *guess* is that the error you have reported must relate to one of the various "other-additional" ebooks and/or things.
My *guess* based on the information that you have already provided in terms of the error message, is that this message is not coming from our software.
My suggestion for you, to find out if this is the case, is:
1. To get your customer to explain the exact steps that he/she is doing before they get the error,
and 2. To also get them to send screenshots of what the customer is doing (by hitting PrintScreen and then pasting it an email).
Regarding the general issue of XP SP2:
I have received a number of emails asking if there are any known problems with our compiler and XP SP2. One thing that some of these emails have cited, is that they say they have had and/or suspect, problems with whatever non-Answers 2000 software (i.e. not our compiler) they are using.
The answer is: I am NOT currently aware of any problems with our software, specific to XP SP2. If you discover any, please let me know.
Quote: from RichardProsser on 11:22 am on May 18, 2005[br]Has this problem been fixed yet? Apparently there is a patch for EbookCreator (seehttp://www.ebookupdater.com)but I would prefer to use the Activ version.
You indicate that Activ has compatibility issues with XP service pack 2. Sunil's posting suggest that the source of the conflict is caused by other software.
Have you established that Activ is the source of the problem? Have you created an ebook independent of any other plug-ins/add-ons to establish that Activ is the problem?
If you have established it as a problem the rest of us appreciate knowing what you've found.
I'm pretty sure he's resolved it, and it's ebooks created with other programs that is the problem.
I have the latest version of Michael's package (well done Michael, nice work BTW), and the main ebook is in Activ, the various other subsiduary ebooks it links to are made using various compilers, and included in the main ebook are how to address the problem with some of these subsiduary ebooks using ebookfix.
Richard, no fix is necessary for Activ. It works already.
Michael's problem is I'm 99.99% certain with other ebooks that he links to from his main ebook. The main ebook is made with Activ and is okay. The other eBooks that he links to are made using various other compilers. I'm am so certain (a) because of what I already know about this problem [it's with other compilers and not Activ], and (b) because I have the latest version of Michael's package.
This is Michael Hopkins here -- the one who started this thread when the problem first began to raise it's ugly head
I just want to confirm Sunil's last post.
It later transpired that the problem was indeed with an ebook within the Total Resale package and not the package itself. All my ebooks created with Activ have continued to work fine since the introduction of SP2.
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