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Archived Message:

Number of Activ E-Book Installs

Storyman I use a laptop and desktop computer and am ready to purchase the key for Activ E-Book, but before I do I would like to know if once it is installed it is limited to a particular machine. Can the program be installed on two computers and used without hinderance?


Posted on: 8:56 pm on May 1, 2004
Storyman I found this on the terms of agreement, which says that you get one install--period. That if after 90 days of purchase and your hard drive crashes, then you will need to repurchase a key. Correct me if I am wrong.

"4. Registration Keys are normally only designed to be entered once into the Activ E-Book Compiler on each computer, however in the event of a user reformatting their disk or suffering severe system corruption, a new Registration Key may be required. In this event, ANSWERS 2000 will supply 1 replacement Registration Key for up to 90 days after the date of purchase, provided the user supplies proof of the amount and date of payment (example: ClickBank receipt number accompanied by date of purchase)."

Posted on: 9:50 pm on May 1, 2004
EBookCompiler Storyman our license is per PC for the compiler

If you switch PC permanently, we'll help you transfer the compiler.

Posted on: 6:02 pm on May 6, 2004
Storyman That is reasonable.

I asked because my laptop just went in to have the hard drive replaced and a year ago it was motherboard. In both cases all of the installed programs were lost.

What I'm trying to find out is how those situations would be handled. In the case of the hard drive if the install is attached to its serial number the key would not work. Same thing if the key is married to the CPU's identification number.

At the rate that my laptop is going in for repairs your terms of agreement suggest that I'll be repurchasing Activ e-book every year. Is there a way to deactivate the key before sending it in for repairs?

Not wanting to get into the details of the security system what I'd like to know is if I download a copy of Activ e-book, make a backup copy of it to a CD-ROM, then purchase a key for that copy of the program on that machine, can the copy of the program on the CD-ROM be reinstalled onto the same computer using the same key in case the hard drive is reformatted?

I realize that you want to keep the purchase price down and for that I am grateful (as many others are.) I just don't want to be in the position of having to repurchase the program every time there is an equipment failure that falls beyond the 90 days specified in the TOS for key replacement.

(Edited by Storyman at 10:24 am on May 6, 2004)

(Edited by Storyman at 10:27 am on May 6, 2004)

(Edited by Storyman at 10:28 am on May 6, 2004)

Posted on: 6:23 pm on May 6, 2004
EBookCompiler Save your old user id and key. In most cases you can use Activ Key Recovery without any help from us.

If that doesn't work or you don't have the info, we will usually give a replacement key free of charge.

By "usually", I mean we always have when any customer has asked, if they can show they are a customer.

We have to reserve the right not to, after 90 days, because otherwise
(a) Some folks might abusive, e.g. asking for new keys daily or something.  These might only be 1 in 10,000, but they are out there
(b) For accounting and company management purposes, we have to at some point say: This sale is closed.  The customer got what they paid for, the end.

So please consider the issuing of replacement keys etc. a courtesy, rather than a right.  

We don't want to fleece people for paying unnecessary copies of the software -- but

-- but we don't want to be in a position where we are obligated to be issuing replacement keys when we're all wearing silver suits and living in glass domes on the moons of Jupiter (i.e. the distant future).

Posted on: 6:33 pm on May 6, 2004
Storyman Thank you for your reponse and I am in complete accord with you. Things happen and most companies are reasonable when it comes to matters like this.

Likewise, I believe most customers are reasonable, but as you mention there are those abusers and you have to protect yourself from the lowest lifeform out there.

Your policies are resonable.

Posted on: 6:44 pm on May 6, 2004

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