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Archived Message:

2 problems


 
Cheryl Hi,

I have everything set up with multiple passwords.  Everything checks out perfectly from clickbank to site, and so on.  But, when I try to purchase from my computer, my ebook is asking for password #12 while clickbank is sending me to thankyou page #2.  I have checked to see that everything is perfectly set up and it appears to be.

The other thing is that I have set up my ebook to expire after the first reading.  It does not expire.  I have tried to set up the "my status for this ebook is..." also, just to try, but the ebook opens forevermore once I have entered the password once.  

Thanks in advance for any help,
Cheryl


Posted on: 4:23 am on January 7, 2003
EBookCompiler First problem
1. check which sales page the link leads to
- e.g. if you need password #12, it should send you to your 12th sales page (or 12 in the query part of the URL if using the PHP/ASP script)
2. in your clickbank account check you have entered the correct URLs into the product URLs, if using the HTML method - e.g. product 1  = thank you page 1, product 2 = thank you page 2,... product 12 = thank you page 12
3. in your sales page check you have the product number in the sales page source (do View source) if using the ASP/PHP method.,  It should appear in the URL after the clickbank code sort of like &x=12

2nd question:
- This is the correct behavior, but you're not testing it right
- There are three possible states:-
A. Not expired yet, password not entered, they can read
B. Expired, password not entered, they can't read
C. Expired or not expired, password entered = they can read

By using My Expiry status you are still in state C (as the password has been entered), so to completely test you need to use My Password status as well.  Does this make sense?


Posted on: 6:28 am on January 7, 2003
Cheryl Hi,

Well, sure enough, there were incorrect links on every salespage as I had made the mistake of copying and pasting all links to clickbank from my salespages, and didn't change the product # so everyone would have been getting password number 2.  Clickbanks links to my thankyou pages were correct, and all of my pages were named correctly and passwords checked out.  It was just that link to the products listed at clickbank.  Everything is fine now with me and my little ebook, and I'm very happy.

Next, though, about the expiry, I guess my question is...does the customer's password expire with the ebook expiration?    And, can they just put in the old password to re-open it?

Thanks for your help,
Cheryl


Posted on: 10:44 pm on January 7, 2003
EBookCompiler You are misunderstanding how Expiry works - for full details see the Expiry page in Passwords and Security section of our Help

1. Enable expiry

2. Add some passwords (Edit Security)

3. Optionally password protect one or more files (Files tab)

When they first run the ebook,  the countdown starts

There are 3 cases:-

(A) If they have NOT entered a password, and it has NOT expired yet - just those pages you password protected (3) are unavailable - the ebook says something like you need a password to read these pages

(B) If they have NOT entered a password, and it has expired - all the pages - including the ones you password protected, and all other pages - become password protected

(C) If they enter the password at any point, they can read all the content of the ebook, whether it was password protected content or not.  Once they enter the password, the ebook stays in this state on their system unless they reformat their hard-drive or something similar.

In other words, they enter the password to tell the ebook they have paid, and the ebook should never expire on their system.


Posted on: 12:43 am on January 8, 2003
Cheryl Okay, you are very correct.  I did not understand the use of the expiry.  

Thank you for the explanation.  Thank you again for your help.

Cheryl


Posted on: 4:49 am on January 8, 2003

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